Title:  Senior Service Advisor

Overview of role

Are you a motivated, experienced automotive Senior Service Advisor looking to work for an established, dynamic motor retailer, and act as a brand ambassador, supporting a fast-paced business by delivering a premium customer experience?

If you are passionate about providing an exceptional level of customer service, then we are looking for you!

An exciting opportunity has arisen for a knowledgeable, customer-focused Senior Service Advisor to join us. Working within a close-knit team, the successful candidate will take ownership of looking after our customers while their vehicles are with us for servicing or repairs.

Duties, Responsibilities & Person Specification

• Supervising the front of house service team.
• Has excellent communication skills and a passion for delivering excellent customer service
• Has experience as an automotive Service Advisor
• Has a solid understanding of Kerridge
• Has a good mechanical awareness and understanding of cars and parts
• Is organised with a keen eye for detail

Interested in joining us:

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes. We want everyone to feel comfortable to be themselves while at work, knowing they will be fully supported in their personal development to be the best they can. In creating an inclusive culture, we respect and celebrate the uniqueness of our colleagues through our #WeAreJMG diversification and inclusion strategy.

So, if you’re an experienced automotive Senior Service Advisor who would love to join a successful and dedicated team, then we would love to hear from you.

Here are just some of the extensive benefits you’ll receive:

• 33 days of annual leave (including bank holidays)
• Enhanced parental leave options with up to 16 weeks of full pay.
• Employee care helpline and access to digital GP (for repeat prescription orders and online doctor’s appointments).
• Online discount portal including money off retail brands and cashback on purchases.
• 3% contribution pension scheme and 2x annual salary life assurance.

FCA

We are regulated by the Financial Conduct Authority (FCA), as we advise on and sell finance and insurance products. As this role includes FCA regulated activities, we will ask you to complete an FCA questionnaire as part of our recruitment process. You will be asked to declare any unspent criminal convictions, CCJs or bankruptcy. We will look into all declarations made and seek a credit reference, but they may not serve as a bar to employment with us.