Title:  Bookings Advisor - Part Time

Overview of role

Our Bookings Advisors play an important role in our business - often, you'll be the first point of contact for our customers, listening to their requirements and suggesting products and services. Above all, you'll be ensuring that every customer feels valued - that's The Stratstone Difference.

More than 40 years of passion, hard work and innovation has seen Stratstone grow from a family-run vehicle dealer operation to one of the largest car dealer groups in the UK. Stratstone represents 16 luxury and premium manufacturers including Audi, Porsche, BMW, Mercedes and Ferrari in over 60 locations across the UK. 

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.  With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• The successful candidate will be responsible for creating outstanding customer confidence in the aftersales service offered by Jardine Motors Group by ensuring a professional performance and exceptional commitment to customer care.
• The role exists to maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
• You will operate as a key member of the service team working together to achieve department targets
• Additionally you will keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities
• Log all contact, bookings, and customer record amendments accurately on appropriate systems
• Use every calling opportunity to improve the customer database, establish and record customer contact preferences

Experience and Qualifications:

• Previous experience in an Aftersales environment is preferable

• Have good mechanical awareness or understanding of cars and parts

• Have good attention to detail

• Be flexible and enjoy working in a team environment

• Committed to delivering an unparalleled level of customer service

• Excellent communicators, organised and have great inter-personal skills

Company Benefits:

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Cycle to work purchase scheme.
• Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
• Employee care helpline.
• Pension scheme and life assurance.