Title:  Transaction Manager

Overview of role

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.  With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• Responsible for ensuring our customers receive an exceptional level of customer service promoting loyalty, retention and satisfaction of the brand and dealership.
• To assist the Sales Manager in setting and achieving departmental objectives including individual volume, profit, Customer Satisfaction and f&I.
• Liaising closely with sales staff to ensure Ensuring all Stratstone and brand standards are met and all sales policies and procedures are adhered to.
• Ensuring we are always treating the customer fairly; in accordance with all laws; regulatory principles and rules; and in line with group policies and guidelines.
• Controlling the sales process, ensuring all sales activities are systematically managed, including direct negotiation with customers if required, to ensure that deals retain maximum profit and customer satisfaction is delivered to the highest possible standards
• Ensuring there is a clear and effective presentation process for products and services appropriate to each individual customer’s circumstances and requirements.
• Ensuring that all documentation relating to any aspect of a transaction is fully accurate and legally correct prior in line with Company and regulatory standards
• Assisting with managing external relationships in particular with Finance and Insurance companies over proposals.
• In conjunction with Sales Management, provide appropriate levels of training, coaching and guidance to Sales Executives as required on all areas relating to the Sales Process, deal management and customer journey.
• Ensuring that within your area of operation all regulations and standards with regards to FCA are adhered to for both Finance & Insurance.
   

Experience required:

• Experience in successfully operating within automotive sales.
• Experience of working as part of a team with shared objectives and personal performance goals.
• Sales staff supervisory and training experience.
• F&I qualified with strong understanding of guidelines.
• Experience of working with similar profile brands.

Why Us?

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Monthly commission scheme.
• Company car.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Pension scheme and life assurance.
• Cycle to work purchase scheme.
• Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
• Employee care helpline.