Title:  Regional Warranty Administrator

Overview of role

Are you highly organised, detail-driven and take a thorough approach to your work? Do you strive to provide a premium and seamless service for customers? If so, you’ll be a perfect fit at Stratstone.

We love people who value exceptional customer experiences, in the same way that we do. Stratstone are committed to providing our customers with the highest level of service – as a Warranty Administrator, this is where you’ll play a critical role.

Duties, Responsibilities & Person Specification

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed. 
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive. 
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact! 
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting). 

What you’ll bring to the role:

• Great understanding and experience of warranty processes in a motor retailer environment.
• Excellent communication, organisation, and interpersonal skills, with the ability to thrive in a fast-paced environment and remain calm under pressure.
• A conscientious mindset with a focus on adhering to all company and manufacturer disciplines and procedures.
• Attention to detail, ensuring all warranty claims submitted comply with manufacturers published manuals and repair time schedules.
• A thorough approach to ensure all invoices on the warranty debtor accounts are legitimate claims.
• Preparing accurate invoices for warranty work carried out.
• Complying with manufacturer warranty submission times.

“Stratstone are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.  

Stratstone is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”