Title:  Parts Advisor

Overview of role

Are you a mechanical whiz and have a talent for problem solving? A confident communicator and passionate about providing the best possible service? If so, you’ll be a perfect fit at Mercedes-Benz of Ipswich.

We love people who value exceptional customer experiences, in the same way that we do. Stratstone are committed to providing our customers with the highest level of service – as a Parts Advisor, this is where you’ll play a critical role. It all starts with identifying the needs of our customers and delivering a wow-factor service for them.

Duties, Responsibilities & Person Specification

Why should you work for us?

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed. 
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive. 
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact! 
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting). 

What you’ll bring to the role:
•    Oversee the secure issue of parts to customers and accurately record issued items.
•    Interpersonal skills and the ability to handle customer enquiries swiftly, courteously, and efficiently.
•    A flair for organisation; maintaining stock, ensuring that quantities match and damages are recorded accurately.
•    A safety-conscious mindset, always striving to observe the relevant Health & Safety and COSHH regulations. 
 

“Stratstone are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.  

Stratstone is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”