Title:  Finance Renewals Specialist

Overview of role

Customer loyalty is extremely important to us, and our Finance Renewals Specialists are responsible for maintaing excellent and long lasting relationships with our valued customers. If you are a conscientious and organised indivual with an exceptional track record of sucess in a target-driven enviroment, we have a great opportunity for you to join one of our prestigious and highly-regarded dealerships.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.  With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• To boost customer retention through identifying finance renewal opportunities across the dealership’s established customer base.
• To make contact proactively with customers, and schedule appointments with them to discuss their vehicle requirements.
• To develop an in-depth understanding of F&I products, and ensure effective communication of this information to customers.
• To maintain accurate data in all systems.

Experience required:

• Strong organisational, communication and interpersonal skills.
• Commitment to delivering an exceptional customer experience.
• Experience of working as part of a team with shared objectives and personal performance goals.
• Sound financial and commercial understanding and awareness.
• Demonstrable track record of success in a target-driven environment.

Company Benefits:

When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.
In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Monthly commission scheme.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Pension scheme and life assurance.
• Cycle to work purchase scheme.
• Vehicle purchase schemes (across all Stratstone brands) and preferential parts, service and labour rates.
• Employee care helpline.

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.