Title:  Front of House Service Manager - Mercedes Benz

Overview of role

Looking for a new challenge? Are you passionate about people and thrive on finding solutions in an efficient and effective way? If so, you will be a perfect fit for our Audi division.

Front of House Service Managers in Audi play a critical role to ensure our customers receive an exceptional level of service. You will support in driving a collaborative culture amongst our colleagues. Stratstone will empower, support, and give you all the tools you need to thrive in an exciting environment where your role is vital to our success. 

Duties, Responsibilities & Person Specification

• We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We destroy stereotypes so you can be yourself at work – and thrive. 
• We have a generous benefits package including, company car, 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, generous commission schemes, reward savings, and much more.
• When we say we care about your wellbeing, we mean it. You will have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

What you’ll bring to the role

• A positive, can-do attitude and willingness to lead the team to a consistent and robust customer strategy by delivering a premium and luxury experience.
• The willingness to collaborate with other departments to solve problems quickly and efficiently.
• Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
• Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues’ professional development.
• Experience of monitoring and maintaining daily business run rates