Title:  EVHC Specialist

Overview of role

Electronic Vehicle Health Checks have quickly become one of the most important and interesting parts of the Service experience for our customers. Our customers' time is extremely valuable, and we aim to offer the best and most in-depth advice in the shortest time possible. As an EVHC Speciliast, you will be integral in getting our customers back on the road as quickly as possible, while working with the wider Aftersales team to ensure an expectional experience all-round.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams.  With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• To ensure the service customers receive prompt and timely communication updates with regards to EVHC reports on their vehicle.
• To ensure that EVHC reports are correctly priced using the applicable labour rate and parts discount matrix where applicable.
• To ensure that a planned and effective outbound call takes place in order to provide the very best advice on the work required on their vehicle and secure the customers authority for the work to be carried out.
• To submit work authority requests via the Epyx 1 link system for fleet operated vehicles.
• To ensure that additional labour lines are loaded onto the job for any additional sold work
• To review any mechanical repairs through both the factory goodwill system and the Audi UK special goodwill programme and then consult with the Service Manager.
• To liaise with the Workshop Supervisor regarding the most effective way of carrying out the work required.
• To maintain close liaison with customers to ensure maximum customer retention.
• To carry out any other duties that may be required.

Experience required

• Previous experience of working within the automotive industry would be  advantageous

• Have good mechanical awareness or understanding of cars and parts

• Have previous experience within a sales environment

• Have high levels of attention to detail

• Be able to comply with all company and manufacturer’s disciplines and procedures

Company Benefits:

When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.
In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Cycle to work purchase scheme.
• Vehicle purchase schemes and preferential parts, service and labour rates.
• Employee care helpline.
• Pension scheme and life assurance.

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.